Shaun Carstens

• Created positive working environment where clients felt valued.
• Promoted company by giving exciting and dynamic presentations to customers.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
• Monitored expenditures to mitigate risk of overages.
• Accomplished multiple tasks within established timeframes.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Developed and maintained relationships with customers and suppliers through account development.
• Maintained professional, organized and safe environment for employees and patrons.
• Supervised labor costs and departmental expenses to remain in line with budget.
• Evaluated suppliers to maintain cost controls and improve operations.

Managing a team of AMAZING INDIVIDUALS who worked well under pressure.

• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Evaluated suppliers to maintain cost controls and improve operations.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Addressed and resolved strategy issues to support sales management and guide business direction.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in sales, merchandising and technical skills.
• Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
• Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
• Managed weekly inventory transactions by creating templates to track stock.
• Introduced new methods, practices and systems to reduce turnaround time.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Rotated merchandise and displays to feature new products and promotions.
• Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
• Promoted business strategy by implementing improvements based on guest feedback.
• Supervised and effectively trained all employees to decrease process lags and boost productivity.
• Coordinated weekly conferences with store associates to communicate sales and customer service goals.
• Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

• Employment was on a 10 month contract
• My knowledge on Apple Mac has improved to a professional level
• Technical fault finding of faulty electronics e.g: laptops, desktops, printers, repairing of all electronics.
• Troubleshooting all hardware and software issues.
• Main clients were based in the filming and corporate industry.
• About 90% of the work was Apple Mac based.
• Team viewer sessions for immediate troubleshooting.
• Upgrading sales on Office 365, internet, backup, hardware, software, etc.
• Reported issues to property manager so effective resolutions could be put into place.
• Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
• Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
• Followed instructions from supervisor regarding daily job tasks and duties.
• Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
• Positively engaged with customers and maintained professional appearance as company representative.
• Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
• Executed tasks within time and budget constraints.
• Resolved problems, improved operations and provided exceptional service.
• Prepared variety of different written communications, reports and documents.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Led projects and analyzed data to identify opportunities for improvement.