Thimbela Tracy Bakari
Cape Town
Summary
Proven Security Officer with a solid background in enhancing safety and security at Phangela Group HQ. Expert in CCTV surveillance and emergency response, complemented by strong relationship-building skills. Achieved a significant reduction in security incidents through proactive surveillance and effective incident reporting. Certified in first aid and CPR, ensuring preparedness for any emergency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Officer/Receptionist
Phangela Group HQ
03.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Monitored CCTV cameras and alarm systems for security breaches.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Creating profiles for new contractors to have access in the premises of De Beers Marine, by using Babylon sever/Excel yellow spread sheet for activations and de - activations of un wanted personnel and as well as making cards for access into the Harbour.
- Controlling access in the ship decks and also gang ways.
Security Officer
Sahar Security Services
12.2009 - 09.2010
- Improved communication among team members by leading regular meetings focused on reviewing recent incidents and discussing areas for improvement within the department.
- Utilized advanced surveillance techniques to identify patterns or trends in criminal behavior within the store''s vicinity, enabling proactive adjustments to security protocols accordingly.
- Ensured a safe shopping environment for customers by addressing potential safety hazards promptly.
- Enhanced store security by conducting regular patrols and monitoring CCTV systems.
- Assisted in the development of standard operating procedures for handling situations such as shoplifting attempts or customer altercations, promoting a cohesive approach among staff members during tense moments.
- Fostered a culture of vigilance among retail staff by providing ongoing feedback and guidance on identifying potential security risks or suspicious behavior.
- Reduced incidents of shoplifting through prompt identification and reporting of suspicious activities.
- Implemented preventative measures to deter theft by maintaining high visibility throughout the store during peak hours.
- Provided excellent customer service while enforcing store policies, creating a welcoming atmosphere for shoppers.
- Managed access control to restricted areas within the store, ensuring that only authorized personnel entered sensitive locations.
Security Officer
Distinctive Choice
02.2008 - 09.2009
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Supplied extracts from CCTV recordings to maintain records.
- Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.
- Watched both live and recorded video surveillance footage.
Education
No Degree - Occupational Health And Safety Management
IQ Academy
Cape Town, South Africa09-2025
No Degree - Security Management
Alison Online
Cape Town, South Africa12-2024
No Degree - Healthcare Assistant
Robert Sobukhwe Nursing Academy
Cape Town, South Africa11-2022
No Degree - TLF MANUFACTURING AND PROCESSING
SITA
Cape Town, South Africa12-2013
High School Diploma -
Joe Slovo Comprehensive High School
Cape Town, South Africa11-2004
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Emergency response
- Relationship building and management
- Fire safety training
- First aid and CPR certified
- Punctuality
- Reliability
Certification
- Home Health Aide (HHA) Certification
- First Aid Certification
- Occupational Health and Safety,IQ Academy 2024
Timeline
Security Officer/Receptionist
Phangela Group HQ
03.2024 - Current
Security Officer
Sahar Security Services
12.2009 - 09.2010
Security Officer
Distinctive Choice
02.2008 - 09.2009
No Degree - Occupational Health And Safety Management
IQ Academy
No Degree - Security Management
Alison Online
No Degree - Healthcare Assistant
Robert Sobukhwe Nursing Academy
No Degree - TLF MANUFACTURING AND PROCESSING
SITA
High School Diploma -
Joe Slovo Comprehensive High School
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