Virginia Moerane
Retention Acount Manager
Germiston
Summary
Why should you consider Virginia for this role? Virginia is a well-respected and results-driven professional with over 12 years of experience in sales and client account management. She thrives under pressure, demonstrates strong leadership and teamwork, and excels in building long-term client relationships. She is passionate about service excellence and is energized by connecting with people and achieving measurable targets.
Overview
18
18
years of professional experience
1
1
Language
Work History
Accounts Retention Manager
DSV (formerly Globeflight Worldwide Express)
01.2022 - Current
- Reason for Leaving: Virginia is ready for a new challenge! She is also currently limited to Key Account Management, and she loves bringing on new business and retaining clients. I would like the opportunity to earn commission based on my efforts.
- Key responsibilities:
- Provide operational support and build strong client relationships
- Conduct monthly face-to-face client visits and weekly service calls
- Collaborate with internal departments to resolve queries
- Generate reports and manage client accounts
- Coordinate sales, admin, and operations
Account Manager
Globeflight
11.2008 - Current
- Previous positions at Globeflight
- Key responsibilities:
- Receptionist
- POD Clerk / Data Capturer
- Night Shift Operations Scanner
- Customer Service
- Waybill Pre-printing
- Company services at industry events
New Business Combo Rep (Achieved Top Rep for most new business accounts brought in)
Globeflight Worldwide Express
01.2020 - 01.2022
- Key responsibilities:
- Conducted cold calls to generate leads and successfully closed deals with new cash clients
- Built and maintained strong client relationships to ensure long-term retention and repeat business
- Collaborated cross-functionally with operations, customer service, and accounts teams to ensure seamless service delivery.
- Participated in delivery runs with drivers to engage directly with target clients and understand their needs on the ground
- Introduced Standard Operating Procedures (SOPs) and clearly communicated client expectations to internal teams
- Building strong relation with in-house teams, and clients.
- Monitored and tracked daily client spend to identify growth opportunities and ensure account profitability
- Negotiated rate increases based on client performance, service enhancements, and market conditions
Internal Sales Consultant and Business Development
Globeflight Worldwide Express
01.2008 - 01.2020
- Key responsibilities:
- Customer Relationship Management
- Maintain and grow relationships with existing clients
- Serve as the main point of contact for queries and support
- Manage account performance and customer satisfaction
- Inbound & Outbound Sales
- Handle incoming sales inquiries and convert leads to customers
- Conduct outbound calls/emails to potential or dormant clients
- Upsell and cross-sell courier services and value-added offerings
- Quotations & Pricing
- Prepare and follow up on quotes based on customer needs
- Explain pricing structures, fuel surcharges, and delivery timelines
- Sales Reporting & CRM Updates
- Maintain accurate client records in CRM systems
- Track sales targets, conversion rates, and client activity
- Internal Coordination
- Collaborate with operations, dispatch, and customer service teams
- Resolve delivery issues, track shipments, and expedite service requests
- Market Research
- Stay updated on industry trends, competitor pricing, and market demand
- Identify patterns in client feedback to improve services
- Business Development duties
- Sourced and pursued new business opportunities
- Built and maintained a strong pipeline through targeted prospecting and market research
- Established strategic partnerships to expand the courier network and boost revenue
- Negotiated and closed contracts, aligning solutions with client needs
- Oversaw client onboarding, including training and system implementation
- Promoted customized delivery services (e.g., express, overnight, international)
- Monitored KPIs to drive growth, improve client retention, and inform sales strategy
Education
Matric -
Kwazini High School
Johannesburg, South Africa01.2006
Skills
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Section name
- Nationality: South African
- ID: 8709120348089
- Location: Germiston, Johannesburg
- Availability: Driver’s licence: C1 (code 10)
Timeline
Accounts Retention Manager
DSV (formerly Globeflight Worldwide Express)
01.2022 - Current
New Business Combo Rep (Achieved Top Rep for most new business accounts brought in)
Globeflight Worldwide Express
01.2020 - 01.2022
Account Manager
Globeflight
11.2008 - Current
Internal Sales Consultant and Business Development
Globeflight Worldwide Express
01.2008 - 01.2020
Matric -
Kwazini High School