Virginia Moerane
Retention Acount Manager
Germiston
Summary
Why should you consider Virginia for this role? Virginia is a well-respected and results-driven professional with over 12 years of experience in sales and client account management. She thrives under pressure, demonstrates strong leadership and teamwork, and excels in building long-term client relationships. She is passionate about service excellence and is energized by connecting with people and achieving measurable targets.
Overview
18
18
years of professional experience
1
1
Language
Work History
Accounts Retention Manager
DSV (formerly Globeflight Worldwide Express)
01.2022 - Current
- Reason for Leaving: Virginia is ready for a new challenge! She is also currently limited to Key Account Management, and she loves bringing on new business and retaining clients. I would like the opportunity to earn commission based on my efforts.
- Key responsibilities:
- Provide operational support and build strong client relationships
- Conduct monthly face-to-face client visits and weekly service calls
- Collaborate with internal departments to resolve queries
- Generate reports and manage client accounts
- Coordinate sales, admin, and operations
Account Manager
Globeflight
11.2008 - Current
- Previous positions at Globeflight
- Key responsibilities:
- Receptionist
- POD Clerk / Data Capturer
- Night Shift Operations Scanner
- Customer Service
- Waybill Pre-printing
- Company services at industry events
New Business Combo Rep (Achieved Top Rep for most new business accounts brought in)
Globeflight Worldwide Express
01.2020 - 01.2022
- Key responsibilities:
- Conducted cold calls to generate leads and successfully closed deals with new cash clients
- Built and maintained strong client relationships to ensure long-term retention and repeat business
- Collaborated cross-functionally with operations, customer service, and accounts teams to ensure seamless service delivery.
- Participated in delivery runs with drivers to engage directly with target clients and understand their needs on the ground
- Introduced Standard Operating Procedures (SOPs) and clearly communicated client expectations to internal teams
- Building strong relation with in-house teams, and clients.
- Monitored and tracked daily client spend to identify growth opportunities and ensure account profitability
- Negotiated rate increases based on client performance, service enhancements, and market conditions
Internal Sales Consultant and Business Development
Globeflight Worldwide Express
01.2008 - 01.2020
- Key responsibilities:
- Customer Relationship Management
- Maintain and grow relationships with existing clients
- Serve as the main point of contact for queries and support
- Manage account performance and customer satisfaction
- Inbound & Outbound Sales
- Handle incoming sales inquiries and convert leads to customers
- Conduct outbound calls/emails to potential or dormant clients
- Upsell and cross-sell courier services and value-added offerings
- Quotations & Pricing
- Prepare and follow up on quotes based on customer needs
- Explain pricing structures, fuel surcharges, and delivery timelines
- Sales Reporting & CRM Updates
- Maintain accurate client records in CRM systems
- Track sales targets, conversion rates, and client activity
- Internal Coordination
- Collaborate with operations, dispatch, and customer service teams
- Resolve delivery issues, track shipments, and expedite service requests
- Market Research
- Stay updated on industry trends, competitor pricing, and market demand
- Identify patterns in client feedback to improve services
- Business Development duties
- Sourced and pursued new business opportunities
- Built and maintained a strong pipeline through targeted prospecting and market research
- Established strategic partnerships to expand the courier network and boost revenue
- Negotiated and closed contracts, aligning solutions with client needs
- Oversaw client onboarding, including training and system implementation
- Promoted customized delivery services (e.g., express, overnight, international)
- Monitored KPIs to drive growth, improve client retention, and inform sales strategy
Education
Matric -
Kwazini High School
Johannesburg, South Africa01.2006
Skills
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Skilled in parcel tracking systems
B2B sales and lead generation
Cold calling and pipeline management
Client relationship building and retention
Section name
- Nationality: South African
- ID: 8709120348089
- Location: Germiston, Johannesburg
- Availability: Driver’s licence: C1 (code 10)
Timeline
Accounts Retention Manager
DSV (formerly Globeflight Worldwide Express)
01.2022 - Current
New Business Combo Rep (Achieved Top Rep for most new business accounts brought in)
Globeflight Worldwide Express
01.2020 - 01.2022
Account Manager
Globeflight
11.2008 - Current
Internal Sales Consultant and Business Development
Globeflight Worldwide Express
01.2008 - 01.2020
Matric -
Kwazini High School