Thulani Mashishi

Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across Planet fitness.

• Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
• Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
• Developed comprehensive reports for senior management, highlighting key performance metrics and areas for improvement.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.
• Managed multiple tasks and met time-sensitive deadlines.
• Corresponded with clients through email, telephone, or postal mail.
• Tracked important information in excel,powerpoint,words,outlook and onenote spreadsheets and ran reports or generated graphs using data.

• Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
• Remained current with fitness trends and techniques to provide latest and most impactful workouts for clients.
• Assisted gym members in achieving their weight loss goals by offering nutritional guidance and meal planning advice.
• Instructed gym members about correct use of weight resistance and cardiovascular equipment.
• Created individualized fitness programs to meet clients' goals, physical abilities and limitations.
• Helped clients reach fitness objectives by providing encouragement and motivation.
• Enhanced class participation by designing fun and engaging group exercise routines that catered to various fitness levels.
• Maintained clean and organized fitness facilities, providing a safe and welcoming space for all gym members.
• Established referral program that significantly increased gym's client base through word-of-mouth.
• Promoted fitness classes to boost gym attendance.
• Provided emergency first aid and CPR as needed.

• Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
• Remained current with fitness trends and techniques to provide latest and most impactful workouts for clients.
• Assisted gym members in achieving their weight loss goals by offering nutritional guidance and meal planning advice.
• Instructed gym members about correct use of weight resistance and cardiovascular equipment.
• Helped clients reach fitness objectives by providing encouragement and motivation.
• Collaborated with clients to identify potential barriers to achieving fitness goals.