LERATO SIHLALI
Operations and Technical Support Administrator
Johannesburg
Summary
Operations and Technical Support Administrator with 5+ years of experience supporting office operations, client communication, technician coordination, customer service, and administrative workflows in fast-paced environments. Experienced in managing helpdesk queries, scheduling technicians, coordinating service operations, and providing first-line technical support. Strong ability to multitask independently, maintain operational efficiency, and deliver professional client support.
Overview
6
6
years of professional experience
Work History
Operations & Technical Support Administrator
AM Konnect (Pty) Ltd
04.2023 - Current
- Coordinate technician schedules, service appointments, and daily operational workflows.
- Manage client support queries, escalations, and service follow-ups in a fast-paced environment.
- Provide first-line troubleshooting support for PABX phone systems and technical issues.
- Process invoices, maintain office inventory, and support administrative operations.
- Use BPO systems to track technician activity and improve workflow efficiency.
- Maintain communication between clients, technicians, and management to ensure smooth service delivery.
Receptionist
Mercure Hotel Randburg
09.2022 - 04.2023
- Delivered professional front desk support using the OPERA system for guest check-ins and check-outs.
- Handled high volumes of calls and guest queries while maintaining excellent customer service standards.
- Resolved guest concerns promptly and maintained confidentiality of guest information.
- Managed payments and maintained accuracy in financial transactions.
Picker Packer & Logistics Clerk
Corex (Pty) Ltd
03.2021 - 03.2022
- Prepared, packed, and dispatched merchandise according to order specifications.
- Maintained shipping logs, delivery schedules, and dispatch documentation.
- Inspected outgoing stock for quality assurance and shipment accuracy.
- Collaborated with logistics teams to meet daily operational deadlines.
Administrator
BEE123 (Pty) Ltd
02.2020 - 02.2021
- Performed data capturing, document preparation, and administrative support tasks.
- Organized meetings, prepared reports, and coordinated office activities.
- Supported daily workflow management and stakeholder communication.
Education
Front Office Operations Certificate - undefined
HTMi Hotel and Tourism Management Institute
01.2019
NQF Level 5 - Advertising
Revolution Media Academy
01.2018
Skills
- Operations Coordination
- Client Relationship Management
- Helpdesk & Technical Support
- Scheduling & Dispatch Coordination
- Administrative Support
- PABX Phone Systems
- Microsoft Office Suite (Excel, Word, PowerPoint)
- BPO & OPERA Systems
- Communication & Customer Service
- Time Management & Multitasking
References
- AM Konnect (Pty) Ltd, Abigail Nyirenda, 068 009 9261
- Mercure Hotel, Thabo Mphahlele, 066 198 0956
- Corex (Pty) Ltd, Conny Murudu, 061 807 2416
- BEE123 (Pty) Ltd, Nokulunga Sithebe, 073 159 4015
Timeline
Operations & Technical Support Administrator
AM Konnect (Pty) Ltd
04.2023 - Current
Receptionist
Mercure Hotel Randburg
09.2022 - 04.2023
Picker Packer & Logistics Clerk
Corex (Pty) Ltd
03.2021 - 03.2022
Administrator
BEE123 (Pty) Ltd
02.2020 - 02.2021
Front Office Operations Certificate - undefined
HTMi Hotel and Tourism Management Institute
NQF Level 5 - Advertising
Revolution Media Academy