Nokwanda Zondo
Soweto
Summary
Motivated to join a progressive organization that values teamwork, collaboration, and continuous learning. I bring a strong work ethic, my adaptability, quick learning skills make me a valuable asset to your team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Waitress/Barista
Cafe 65
Randhart
3 2023 - Current
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Used cash registers and credit card machines to cash out customers.
Outbound Sales Call Center Agent
Afrizon Telecommunications
Wynberg
06.2022 - 01.2023
- Measured personal performance against established benchmarks, developing strategies for continuous improvement and professional growth.
- Navigated complex computer systems to document interactions, update account information, and process transactions accurately.
- Consistently exceeded daily and weekly sales quotas through proactive engagement of potential customers.
- Participated in ongoing training sessions to remain current on industry trends, product updates, and policy changes relevant to the role.
- Collaborated with team members to share best practices, improve performance, and achieve sales targets.
- Opened new accounts and documented personal, demographic, and payment information in system
- Made average of 450 outbound and inbound calls per day
Call Center Sales Agent
AK Mobile
Johannesburg
03.2020 - 05.2022
- Demonstrated flexibility during periods of high call volume or staffing shortages, consistently meeting demand without compromising service levels.
- Navigated complex computer systems to document interactions, update account information, and process transactions accurately.
- Collaborated with team members to share best practices, improve performance, and achieve sales targets.
- Handled escalated calls professionally, working diligently towards mutually beneficial resolutions for both clients and the company.
- Acquired extensive product knowledge to confidently address customer questions and concerns regarding features and benefits.
- Developed strong rapport with customers, fostering long-term relationships and repeat business opportunities.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- I ended up being a Team Leader then promoted to supervisor
Outside Sales Representative
Gym Company
Soweto
7 2018 - 9 2019
- Exceeded monthly sales targets and quotas consistently.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.
- Attended industry conferences and networking events regularly to stay updated on latest trends and establish valuable connections within the field.
- Monitored competitor activities to maintain competitive advantage.
Education
TELF -
Teacher Record
Online 10.2023 - 12.2023
Grade 11 -
Landulwazi Comprehensive School
Thokoza 01.2010 - 12.2013
Skills
Order Accuracy
Achievement
2nd Place For Incentive
Personal Information
- Date of Birth: 12/26/96
- Gender: Female
- Nationality: South African
References
- Dumisani, Manager, Gym Company, 0119383457
- Austin, CEO, AK Mobile Net, 0814906997, austin@akmobile.co.za
- Hector, Team Leader, Afrizon Telecommunications, 0787536978
- Angeline Lloyd, Owner, Cafe 65, 0662235400, info@cafe65.co.za
Timeline
TELF -
Teacher Record
10.2023 - 12.2023
Outbound Sales Call Center Agent
Afrizon Telecommunications
06.2022 - 01.2023
Call Center Sales Agent
AK Mobile
03.2020 - 05.2022
Grade 11 -
Landulwazi Comprehensive School
01.2010 - 12.2013
Waitress/Barista
Cafe 65
3 2023 - Current
Outside Sales Representative
Gym Company
7 2018 - 9 2019
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