Moginee Naicker
Business Manager
Umtentweni
Summary
I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I am excellent in working with others to achieve a certain objective on time and with excellence.
Overview
15
15
years of professional experience
2007
2007
years of post-secondary education
Work History
Business Manager
First National Bank
06.2024 - Current
- Managed daily operations, ensuring compliance with regulatory standards and internal policies to maintain operational integrity.
- Developed and implemented strategic plans to enhance customer satisfaction and retention through tailored banking solutions.
- Analyzed financial reports to identify trends and opportunities.
Team Leader
First National Bank
01.2018 - 05.2024
- Led a team in delivering exceptional customer service by training staff on effective communication and problem-solving techniques.
- Implemented operational procedures that improved transaction efficiency, reducing average customer wait times during peak hours.
- Monitored team performance metrics and provided constructive feedback to enhance individual and group productivity.
Service Advisor
First National Bank
03.2016 - 01.2017
- Provided exceptional customer service by addressing inquiries, resolving complaints, and advising clients on service options to enhance overall satisfaction.
Multi Skilled Consultant
First National Bank
02.2010 - 01.2016
Education
Grade 12 - English, Afrikaans, Accounting, Mathematics, Biology, Geography
Marburg Secondary School
National Certificate in Banking (Financial Services) - Banking, Economics, Basic Principles of Law, Business Management, Basic Accounting Principles, Principles of Marketing
Milpark Business School
Regulatory Examination Certificate - RE5 - undefined
Leselo
Skills
Customer service
Strategic planning
Decision-making
Team building and leadership
Client relationship management
Customer relations
Sales and marketing
Known As
Keshnie
Timeline
Business Manager
First National Bank
06.2024 - Current
Team Leader
First National Bank
01.2018 - 05.2024
Service Advisor
First National Bank
03.2016 - 01.2017
Multi Skilled Consultant
First National Bank
02.2010 - 01.2016
National Certificate in Banking (Financial Services) - Banking, Economics, Basic Principles of Law, Business Management, Basic Accounting Principles, Principles of Marketing
Milpark Business School
Regulatory Examination Certificate - RE5 - undefined
Leselo
Grade 12 - English, Afrikaans, Accounting, Mathematics, Biology, Geography
Marburg Secondary School
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