Sibusisiwe Mhlanga

• General overseer of the whole store
• Updating and capturing all invoices for cash and electronic payments
• Assisting the regional manager with budget planning and control of expenses
• Head of the marketing department, responsible for drafting the marketing plans and implementation to market the brand
• Stock control and weekly calculation of food cost
• Receiving all stock bought from suppliers and checking if what has been delivered is correct
• Updating the daily sales report and bank reconciliation statement
• Coordinating, monitoring, controlling and leading all staff members
• Handling of customers and staff complaints and conflict
• Hiring of new waiters and staff and conducting training to the new members
• Responsible for payroll, calculating all salaries and commission
• Responsible for stock procurement from suppliers, stock taking and payment of all invoices
• Responsible for food quality and quantity control
• Making sure that the food served to customers is well presented and is of high quality
• Conduct daily vibe meetings with staff to motivate them and give them the ideas on how to assist customers with a positive attitude and give exceptional service

• Training new staff and waiters
• Managing budgets
• Initiates strategies to improve daily running of the business
• Handling customer complaints and giving feedback
• Introducing strategies on how to improve Average Spent per head
• Training staff on how to practice teamwork and great communication skills

-Greet customers upon arrival directing them according to their equires.

-Accurate operate the point of sale to process customers transactions.

- Maintaining a tidy and organized reception area

- Balancing cash drawer and handling returns.

- Receiving and directing deliveries.

- Taking phone call orders.