FISIWE NKALA
ADMIN
Witbank,Mpumalanga
Summary
administration background with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
5
years of professional experience
2
2
Language
Work History
Frontline Receptionist
Spec-savers
Witbank, South Africa
09.2023 - Current
- Routed incoming mail and messages to relevant personnel without delay.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing lab orders.
- Collaborated closely with cross-functional teams to provide comprehensive support services as needed.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Handled assignments independently with good judgement and critical thinking skills.
- call in clients for lab order collections
- call daily optometry appointments
- answer query related questions , resolve and address matters to satisfy customers.
- Contributed to team efficiency by effectively coordinating interdepartmental communication efforts.
- upselling. suggesting helpful add ons to clients to aid them better visually and explaining each promotion clearly.
- conducting a pre-screening which includes capturing fundus images and OCT scans, to check the patient's overall eye health
- confirming medical aid benefits and following up on invoices that have not paid out yet.
- keeping up with annual allocated work courses
Technical Representative
Smolan -Absa Campaign
South Africa
04.2023 - 08.2023
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Improved systems with addition of new features and infrastructure.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Educated new sales staff on store policies and customer support operations.
- product guide- ABSA was on a mission to spread awareness of the new product offers they had and the new month to month rates, ABSA's mission was to educate the public on what they had to offer
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- bringing banking solutions to clients remotely
Tech Representative
Smolan- Asics Campaign
Witbank, South Africa
01.2023 - 03.2023
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering to their specific needs and effectively troubleshooting issues.
- Implemented innovative marketing strategies that led to an increase in brand awareness and customer engagement.
- Consistently exceeded quarterly sales targets by effectively leveraging existing networks while also developing new leads through targeted prospecting efforts.
- keep track of stock.
- providing a detailed report for products that are not bought as often and sharing customers opinions and suggestions.
- Coordinated and managed vendor relations to secure access to resources and services needed to promote brand better instore.
Educational Assistant
Ilanga Secondary School
Witbank, South Africa
10.2021 - 08.2022
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Participated in professional development opportunities regularly, staying current on pedagogical trends and incorporating new strategies into teaching practices.
- Implemented data-driven instruction, analyzing assessment results to inform future lesson planning and instructional practices.
- Facilitated small group instruction targeted toward specific skill gaps or areas needing improvement based on identified student needs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Administered tests and assessments to evaluate student progress and performance.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Maintained safety and security by overseeing students in recess environments.
- ensuring compliance to COVID-19 safety regulations
- fundraising solutions
Shop Assistant
Dress Up
Witbank, South Africa
03.2019 - 11.2020
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Recognized for consistently meeting sales targets through upselling and cross-selling techniques.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- managing online ad-serving platforms
- keeping records and managing stock
- opening up and closing up
- Promoted special offers and discounts to boost revenue during store sales or slow periods.
- Prioritized helping customers over completing other routine tasks in store.
- Increased repeat business with exceptional communication skills that fostered long-lasting customer relationships by personally contacting customers when theres new arrivals or a new sale.
Education
GED -
Greendale School
Witbank, South Africa 04.2001 -
Skills
Business operations understanding
Customer Service
Multi-Line Phone Systems
Word Processing
Administrative Support
Travel Planning
client confidentiality
client Eligibility Requirements
Meeting Note Taking
Recordkeeping
Relationship Building
Cloud-Based File Management
Additional Information
for completed training courses please refer to additional documents
Accomplishments
MOST PROMISING FRONTLINER 2023/2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Frontline Receptionist
Spec-savers
09.2023 - Current
Technical Representative
Smolan -Absa Campaign
04.2023 - 08.2023
Tech Representative
Smolan- Asics Campaign
01.2023 - 03.2023
Educational Assistant
Ilanga Secondary School
10.2021 - 08.2022
Shop Assistant
Dress Up
03.2019 - 11.2020
GED -
Greendale School
04.2001 -