Ishmael Mhike

• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
• Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
• Oversaw IT department operations and training.
• Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization’s IT landscape.
• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
• Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
• Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
• Coordinated secure system access of users to various department systems and platforms.
• Spearheaded a successful Data Transfer Project, cutting company expenses by
30%.

• Established IT protocols, recommended appropriate IT solutions, offered technical support, and served as a liaison between end users and advanced support
• Managed user accounts-created, deactivated, and deleted them-has ensured 100% protection of the organization's data from unauthorized access
• Tracked system and network performance and coordinated maintenance activities, such as backups
• Achievements: Developed a company LMS system using Moodle, which facilitated computer-based training for the organization
• Oversaw the migration from PBX to VoIP, resulting in a 50% cost reduction.
• Led training initiatives for staff on new technologies, increasing adoption rates and user satisfaction.
• Reduced downtime with proactive IT support and rapid issue resolution.
• Conducted thorough risk assessments before implementing any changes to systems or processes, minimizing negative impact on operations.
• Managed IT projects to successful completion, ensuring timely delivery within budget constraints.
• Created an environment of continuous improvement by encouraging feedback from end-users on system functionality, leading to ongoing enhancements that increased user satisfaction levels.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Designed and evaluated WAN and LAN connectivity technologies