Bakang Pabalelo Sekori
Unemployed
1575 Mokgele Street
Summary
Highly organized dental receptionist experienced in patient relations and appointment management. Demonstrates exceptional multitasking abilities, effective communication skills, and strict adherence to HIPAA regulations. Committed to enhancing patient experiences and streamlining office operations.
Overview
1
1
year of professional experience
Work History
Dental Receptionist
Dr Ximba
01.2024 - 12.2024
- Checked patients in/out, updated patient records on Medico, and managed appointment scheduling to ensure smooth clinic operations.
- Communication: Answer 40+ calls daily , handle patient queries , confirmations, cancellations and rescheduling via phone,whatsapp and email.
- Processed medical aid claims, captured ICD-10 codes, followed up on outstanding accounts, and handled cash, card, and EFT payments to maintain financial accuracy and patient satisfaction.
- Maintained tidy reception area, managed dental supply stock orders, and liaised with dental labs and specialists to support efficient practice workflow.
Education
N4 in Human Resource Management - Human Resource
04.2001 -
Skills
Phone and email etiquette
Dental terminology
Excellent multitasking capability
Appointment scheduling
Punctual and reliable
Incoming call reception
Maintaining cleanliness
Payment processing
Insurance billing
Insurance verification
Patient scheduling
Front office management
Treatment room setup
Records management
Patient services
HIPAA compliance
Patient documentation
Office opening and closing
Billing procedures
Patient relations
Timeline
Dental Receptionist - Dr Ximba
01.2024 - 12.2024
Kuruman Tvet College - N4 in Human Resource Management , Human Resource
04.2001 -