THABISO MMASHIKWANE MASILELA
Pretoria
Summary
Motivated individual with experience in retail. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service also organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Sales Assistant
Protea Boekwinkel
12.2013 - Current
- Switchboard Answering Calls, Directing Calls, Ordering & receiving stock, Making Quotation, Assist Customers, Assist at the Cashier, Sending Books out to other branches, Handling Queries, Tills cash ups & banking
- Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
- Built strong relationships with customers, fostering loyalty and repeat business.
- Processed cash and credit transactions accurately, maintaining a balanced register at the end of each shift.
- Responded to customer calls and emails to answer questions about products and services.
Admin Assistant/Switchboard/Sales
Juta & Co PTY (LTD
07.2011 - 11.2013
- Answering & Directing Calls to Different departments, Ordering Books from Suppliers, Buying of secondhand books, Doing Quotations for individuals & departments, Assist Customers (phone, email & the floor), Sending stock to other branches (IBT), Handling Queries, Attending outside sales & governments exhibitions, Ordering & cancellation of orders from publishers, Receiving, Invoicing orders (POS), Stock corrections
Education
Certificate - Warehouse Management I
Alison
Online02.2024
Certificate - Management Information Systems-Intro
Alison
Online06.2023
Certificate - Digital Marketing
Mancosa SkilleMe
Online05.2023
Certificate - Administrative Support
Alison
Online05.2023
Certificate -
South African Booksellers Association(SABA)
Pretoria05.2020
Matric - Commerce
Mmankala Technical & Commercial High School
Makapanstad12.2008
Skills
- Computer Literacy
- Professional telephone demeanor
- Switchboard operation/Multi-line phone operation
- POS systems expert
- Stocking and replenishing
- Administrative support
- Stock management/Receiving & Returns
- CRM
- Shipping procedures
- Understanding Retail store support
- Ability to use tawk-to live chat software
Languages
Setswana
English
IsiZulu
Northern Sotho
References
- Mrs Martie Fraser(Branch Manager)-Juta & Co, 079 770 7882
- Ms Tinyiko Mpitsa(Supervisor) Protea Boekwinkel, 082 332 8380
- Mrs Bernice Strydom (Floor Manager) Aristata Boekwinkel, 084 560 0045/087 188 7642
- Mr LittleJohn Galloway(General Manager), Protea Boekwinkel,084 408 2350
Timeline
Customer Sales Assistant
Protea Boekwinkel
12.2013 - Current
Admin Assistant/Switchboard/Sales
Juta & Co PTY (LTD
07.2011 - 11.2013
Certificate - Warehouse Management I
Alison
Certificate - Management Information Systems-Intro
Alison
Certificate - Digital Marketing
Mancosa SkilleMe
Certificate - Administrative Support
Alison
Certificate -
South African Booksellers Association(SABA)
Matric - Commerce
Mmankala Technical & Commercial High School
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