Jenny Du Plessis
Bredasdorp
Summary
- Responsible employee, passionate about delivering outstanding quality and service.
- Utilises communication skills to build meaningful and trusting relationships with customers.
- Dedicated to self-development, including training opportunities where possible, to provide expectation-exceeding service.
- I believe that understanding customer and employee requests and trying to find a way to meet their needs, going above and beyond, shows commitment to customers.
Overview
14
14
years of professional experience
Work History
Administrative Clerk
Laeveld Agrochem Bredasdorp
01.2024 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Supported auditors by efficiently compiling requested documentation.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Maintained confidentiality of sensitive information, adhered to data protection protocols diligently.
- Input data and processed system change to generate accurate reports.
- Input data into spreadsheets and databases.
- Supported staff on special assignments and ad hoc projects.
- Purchased and maintained office supplies.
Afterschool Teacher
ST John Primary School
02.2022 - 12.2022
- In the afternoons I worked at St Johns Primary School from 13.00 to 17.00
- Coordinated outdoor activities to keep children moving.
- Observed children at play and during learning periods to identify concerns and informed parents of serious issues.
- Entertained children with games, stories and age-appropriate films.
- Created fun resources for children to aid learning and development.
- Supervised large groups during outdoor play.
- Did homework and prepared students for exams
Tutor/ Assistant to teacher
Buffeljagsrivier Primary School
10.2021 - 12.2022
- I worked as a Class Assitant and later on as a Private Tutor for a Autism student in the same class,from 07.30 till 12.30 and afterwards went to St Johns Aftercare.
- Assisted students of all skill levels in core subjects, including maths and English.
- Used pre-determined resources to deliver tutoring as outlined in company policies.
- Enforced appropriate behaviour when delivering sessions to minimise distractions.
- Modelled respect for students' diverse cultures, language skills and experiences to create welcoming environment.
- Adapted classes to meet requirements of special needs children.
- Individualised instruction and tutoring to match student knowledge and skills.
- Tutored students in one-to-one and small group sessions to progress learning.
- Quickly built strong, long-lasting relationships with students to obtain extensive knowledge on individual needs and struggles.
- Closely monitored student progress to assess areas for development and extra support required.
- Supervised and supported pupils to complete in-class activities.
- Provided in-class support for students with behaviour plans to minimise anti-social and disruptive behaviour.
- Encouraged positive social and emotional childhood development and reported progress and concerns.
- Contract based position
Teacher Assistant
St John Primary School
09.2020 - 03.2021
- Offered extra help and assistance to SEND students with individual classwork and group activities.
- Helped teachers monitor playtime activities during break times, promptly intervening and exercising behaviour management techniques.
- Maintained organised and tidy classrooms by helping teachers clear up after lessons.
- Maintained safe, clean and organised classroom environment.
- Assisted teachers to mark homework, grade exams and give feedback for students.
- Maintained excellent student relationships by providing ongoing support.
- Assisted teachers in managing class behaviour using positive reinforcement and rewards schemes.
- Helped teachers with daily activities such as correcting homework, sourcing educational supplies and planning lessons.
- Nurtured trusting student relationships by going extra mile to enhance ongoing support and accommodate individual needs.
- Complied with policies and procedures relating to child protection, safeguarding and security.
- Contract based position
Teacher Assistant
Swellendam Primary School
07.2018 - 01.2019
- Helped teachers monitor playtime activities during break times, promptly intervening and exercising behaviour management techniques.
- Maintained organised and tidy classrooms by helping teachers clear up after lessons.
- Maintained safe, clean and organised classroom environment.
- Assisted teachers in managing class behaviour using positive reinforcement and rewards schemes.
- Helped teachers with daily activities such as correcting homework, sourcing educational supplies and planning lessons.
- Complied with policies and procedures relating to child protection, safeguarding and security.
- Accompanied and supervised pupils on visits, trips and other out-of-school activities.
- Gave detailed and regular feedback to teachers on pupils' achievement, progress and problems.
- Prepared, maintained and used equipment and resources required to meet lesson plans and learning activities.
Retail Cashier/ Stock Clerk
OK Furniture Swellendam
04.2017 - 02.2018
- Worked closely with front-of-house staff to facilitate positive customer experiences.
- Smoothly processed incoming orders, handling transactions with accuracy.
- Maintained neat and clean shop floor and storage areas.
- Maximised customer satisfaction by assisting with purchase selections and locating items.Also arranging deliveries to clients homes.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Maintained high productivity by efficiently processing cash, credit and debit payments.
- Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
- Supported salesfloor and salestaff during busy periods, contributing to stock replenishment and store zoning.
- Processed payments by cash, cheque, or card to complete transactions.
- Minimised fraudulent transactions by assessing notes when processing payments.
- Processed refunds and exchanges at customer service desk.
- Issued receipts and required documentation for credit/cash transactions.
- Addressed and resolved complaints regarding transactions and ticket issuing.
Cashier
Kaap Agri Bredasdorp
08.2010 - 02.2012
- Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.
- Maintained high productivity by efficiently processing cash, credit and debit payments.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
- Maintained clean, tidy and organised checkout areas.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Maximised customer satisfaction by assisting with purchase selections, locating items and promoting rewards programs.
- Maintained neat and clean shop floor and storage areas.
- Promoted sale prices and promotions and redeemed coupons to offer competitive prices and boost customer loyalty.
- Implemented upselling techniques, applying knowledge about customer purchases to recommend catered products.
- Reconciled POS system reports to identify and correct cash-handling errors and reduce discrepancies.
- Used POS machines to scan items and process transactions.
- Addressed and resolved complaints regarding transactions and ticket issuing.
- Calculated and provided accurate change to customers after transactions.
- Completed daily records updates to track sales and accurate payment totals.
- Verified register at beginning and end of work shifts to help with error-free money handling.
- Stayed up-to-date on product range to provide helpful advice to customers.
Education
Matric -
High School Robertson
2008
Skills
- Highly responsible and reliable
- Marketing
- Communication skills
- Eye for accuracy
- Quick learner
- Hardworking
- Polite and friendly
- Customer assistance
- Cash drawer balancing
- Cash management
Timeline
Administrative Clerk
Laeveld Agrochem Bredasdorp
01.2024 - Current
Afterschool Teacher
ST John Primary School
02.2022 - 12.2022
Tutor/ Assistant to teacher
Buffeljagsrivier Primary School
10.2021 - 12.2022
Teacher Assistant
St John Primary School
09.2020 - 03.2021
Teacher Assistant
Swellendam Primary School
07.2018 - 01.2019
Retail Cashier/ Stock Clerk
OK Furniture Swellendam
04.2017 - 02.2018
Cashier
Kaap Agri Bredasdorp
08.2010 - 02.2012
Matric -
High School Robertson
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