Daniel Ncube
Senior Sales Manager
Tshwane
Summary
I have acquired business skills through my Business Management Programme at Wits Business School, Sales Management Development Programme through Growth Matter International and my various roles functioning as a manager. I have attained business skills, sales skills as well as adequate Business Management skills my through my 18 years’ experience in the Retail Industry. These skills have broadened my understanding of Business and the importance of customer centricity. I can use these skills, whilst leveraging off my leadership skills which I ascertained whilst holding numerous leadership positions to conquer any given task. The skills attained throughout my career enable me to be an all- rounded business leader.
Overview
20
20
years of professional experience
Work History
Sales Manager
Bridgestone South Africa
07.2021 - Current
- Meeting all Sales Targets in the branch.
- Control and monitor monthly expenses within parameters.
- Drive exceptional service delivery standards.
- Develop & assess individual & team objectives / targets / measures / performance.
- Maintaining control of the company’s systems.
- Understanding the market and new trends.
- Exploit new business opportunities and build customer relations.
- Following correct administrative procedures.
- Managing inventory and having the correct inventory mix.
- Plan and organize resources.
- Following correct OHS legislation requirements.
- Drive exceptional Health and Safety Standards.
- Coached and mentored efficient and driven sales teams, that focused on exceptional customer service.
- Implemented new streams of revenue to the branch.
- Created and presented presentations to new potential business.
- Currently studying SMDP through Growth Matter International.
Sales Manager
Tiger Wheel & Tyre
06.2013 - 05.2021
- Managing and developing key accounts.
- Recruit & Select new employees.
- Managing, coaching and mentoring staff.
- Supervision of training for new members.
- Develop & assess individual & team objectives / targets / measures / performance.
- Comprehensive knowledge of full range of products and services.
- Maintaining control of the company’s systems.
- Understanding the market.
- Maintaining exceptional customer care standards.
- Exploit new business opportunities and build customer relations.
- Meeting personal and store turnover and GP targets.
- Following correct administrative procedures.
- Managing inventory and having the correct inventory mix.
- Analysing of daily sales and reports, in order to identify trends and build an efficient sales team.
- Administer reports and documents.
- Plan and organize resources.
- Following correct OHS legislation requirements.
- Initiating & conduct enquiries (discipline, performance and competence related).
- Review & analyse financial reports/documents (debtors age analysis, credit limit exceedance, outstanding cash sales, month end income and expenditure etc).
- Create & Monitor budget allocation & controls expenditure.
- Conduct risk analysis activities i.e. Customer credit profile, debtors’ credit, in store fraud & theft.
- Analysing expenditure i.e.In and between stores.
- Coached and mentored efficient and driven sales teams, that focused on exceptional customer service.
- Developed and implemented new procedures or systems to achieve new profitable avenues.
- Awarded for 'Store of the Year' in 2017.
- Created and presented presentations to different levels in the business.
- Completed NMP at WITS Business School.
Branch Manager
Bakos Brothers
02.2017 - 09.2017
- Take direct responsibility for the profitability of the store by ensuring the set targets are met.
- Ensure staff are taught correct sales procedure and have a good knowledge of the product.
- Maintain a high level of customer service.
- Assist customers and provide information.
- Ensure complaints from customers are resolved quickly.
- Inform staff of new lines and any changes to the prices.
- Manage staff rosters.
- Coordinate and conduct stock take.
- Keep and analyse records of sales figures and financial transactions, inclusive of filing.
- Perform daily banking and cash-ups.
- Implement and oversee security procedures.
- Manage staff when necessary.
- Chairing of disciplinary hearings.
- Introducing the legal function at induction for the company.
- Link between the client and Orders Department.
- Worked as an active member of the team that managed to grow a store to achieve its budgeted targets.
- Concluded and negotiated new sales orders to High-end clientele.
- Networked and liaised with different people at different levels within the business.
- Researched and provided suggestions for specific areas within the business.
Assistant Manager
Tiger Wheel & Tyre
05.2009 - 05.2013
- Ensuring company policies are followed.
- Optimizing profits by controlling costs.
- Recruiting, training and developing new employees.
- Resolving customer issues to their overall satisfaction.
- Maintaining an overall management style that follows company best practices.
- Providing leadership and direction to all employees.
- Ensuring product quality and availability.
- Preparing and presenting employee reviews.
- Working closely with the store manager to lead staff.
- Overseeing retail inventory.
- Assisting customers and maintaining high and consistent customer service levels.
- Taking disciplinary action when necessary.
- Motivating employees and ensuring a focus on the mission.
- Maintaining merchandise and a visual plan.
- Maintaining stores to standards, including stocking and cleaning.
- Completing tasks assigned by the Store Manager accurately and efficiently.
- Supporting store manager as needed.
Salesperson
Tiger Wheel & Tyre
05.2005 - 04.2009
- Sell products / Services and identify new and existing sales opportunities.
- Build customer relations.
- Delivering and meeting customer expectations.
- Administer reports / documents.
- Plan and Schedule work.
- Maintaining high Customer Service levels.
- Cold calling.
- Invoicing.
- Achieving monthly targets.
- Consistently met monthly targets.
- Awarded for punctuality.
- Awarded for great customer service delivery by being promoted to Assistant Manager.
Education
Sales Management Development Programme - undefined
Growth Matters International
01.2023 - 12 2023
Advanced Management Programme - undefined
Bright Ideas Factory
01.2013 - 12 2013
National Management Programme - undefined
University of the Witwatersrand Business School
01.2010 - 12 2010
Matric - undefined
King Edward VII School
01.2003 - 12 2003
Skills
Analytical thinking
Relationship building
Leadership abilities
Conflict resolution
Communication expertise
Team collaboration
Problem-solving
Adaptability
Diligent
Time management
Client Centric
Eager to Learn
Good at Networking
Innovative thinker
Decision making and initiating action
Well Organised and Responsible
Timeline
Sales Management Development Programme - undefined
Growth Matters International
01.2023 - 12 2023
Sales Manager
Bridgestone South Africa
07.2021 - Current
Branch Manager
Bakos Brothers
02.2017 - 09.2017
Sales Manager
Tiger Wheel & Tyre
06.2013 - 05.2021
Advanced Management Programme - undefined
Bright Ideas Factory
01.2013 - 12 2013
National Management Programme - undefined
University of the Witwatersrand Business School
01.2010 - 12 2010
Assistant Manager
Tiger Wheel & Tyre
05.2009 - 05.2013
Salesperson
Tiger Wheel & Tyre
05.2005 - 04.2009
Matric - undefined
King Edward VII School
01.2003 - 12 2003