CHANTAL REDDY
Durban
Summary
Experienced and accomplished Senior Claims Manager with a strong track record in effectively managing and resolving complex claims. Skilled at overseeing high-stakes cases and implementing streamlined processes to improve operational efficiency. Demonstrated expertise in dispute resolution and ensuring regulatory compliance.
Overview
20
20
years of professional experience
Work History
Senior Claims Manager
Scorpion Legal Protection
01.2015 - Current
- Company Overview: Legal Insurance
- Managing 2 Business Departments – Criminal Claims and Extended Services
- Developing, managing, and maintaining department budgets to ensure financial stability and effective resource allocation
- Studying charge sheets and assessing minor and serious criminal matters, providing informed advice to both clients and attorneys
- Conducting research and offering guidance in criminal and civil matters to support decision making and legal strategies
- Monitoring department activity levels and customer service to ensure optimal performance and client satisfaction
- Attending to and resolving complaints promptly and effectively, maintaining a high standard of customer service
- Conducting performance appraisals to evaluate staff performance, provide feedback, and identify areas for improvement
- Managing, coaching and training staff to enhance their skills and capabilities, fostering professional growth and development
- Conducting audits to ensure compliance with company policies as well as relevant regulations in the insurance industry
- Conducting disciplinary inquiries against employees in adherence to company policies and regulations
- I maintain a strong focus on compliance and fostering a positive and productive work environment
- Legal Insurance
Professional Assistant
Nompumelelo Radebe & Company
01.2007 - 12.2014
- Handling High Court and Magistrate’s Court litigation cases, representing clients in legal proceedings and advocating for their interests
- Undertaking civil and criminal litigation, including drafting legal documents, conducting legal research and presenting cases in court
- Preparing for trials, including gathering evidence, interviewing witnesses and developing legal arguments
- Drafting opinions and pleadings and other legal documents
- Negotiating settlement, seeking fair resolutions and agreements outside of court
- Assessing and quantifying personal injury claims, evaluating the extent of damages and determining appropriate compensation
Articles of Clerkship
Nompumelelo Radebe & Company
01.2005 - 12.2006
Education
COMPLIANCE MANAGEMENT -
UNIVERSITY OF CAPE TOWN
FAIS-LEVEL 1 FOR REPRESENTATIVES -
MOONSTONE
LLB DEGREE -
UNIVERSITY OF NATAL
MATRIC -
PALMVIEW SECONDARY SCHOOL
Skills
- Project Management
- Leadership Development
- Legal Expertise
- Planning and Coordination
- Detail-Oriented Planning
- Organizational Time Skills
- Strategic Decision Making
- Decision Making
- Strong Written Communication
- Teamwork
- Attention to Detail
- Business Writing
- Self – Confidence
- Result Driven Mindset
- Process Improvement
Extra-Curricular Activities
Graduate of the Nateshwar Dance Company, Involved in cultural awareness and upliftment
Leadershiproles
- Health & Safety Rep
- Member of Steering Committee
- Part of Company Entertainment Committee – 5 Years
- Headed Up Community Connection Projects
Field
Admitted Attorney/Senior Claims Manager/Compliance
Personal Information
Date of Birth: 12/31/81
Professionallegaltrainingcourses
- Customer Relations, Treating Customers Fairly, Initiating, Handling Difficult Clients
- Misconduct & Poor Performance
- Competency Based Recruitment, Contact Centre, Project Management
- Coaching of Staff, Governance & Risk Management
- Management Induction, Middle Management
- Company Induction, Customer Engagement
- FAIS Compliance
- Negotiation Skills, Diversity Training
- Essential Management & Leadership
- Consumer Protection Act
- FAIS
- POPIA
Timeline
Senior Claims Manager
Scorpion Legal Protection
01.2015 - Current
Professional Assistant
Nompumelelo Radebe & Company
01.2007 - 12.2014
Articles of Clerkship
Nompumelelo Radebe & Company
01.2005 - 12.2006
FAIS-LEVEL 1 FOR REPRESENTATIVES -
MOONSTONE
LLB DEGREE -
UNIVERSITY OF NATAL
MATRIC -
PALMVIEW SECONDARY SCHOOL
COMPLIANCE MANAGEMENT -
UNIVERSITY OF CAPE TOWN
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