Mbalenhle Felicity Ngubane
Ms
Johannesburg
Summary
I have 24 years experience in various companies and positions, I am confident, humble and I work smart.
Overview
23
23
years of professional experience
4
4
Languages
Work History
National New Business Telesales Consultant
Fempower Personnel
05.2024 - 10.2024
- Lead Generation and Client Acquisition: Source new leads daily through cold calling, networking, and industry research
- Utilize multiple channels to maintain a steady flow of potential clients
- Build and maintain a new client database with accurate and updated information
- Organize leads systematically for efficient access and follow-up
- Schedule and confirm new business appointments for the Director and Management team
- Ensure all logistical details are arranged promptly and effectively
- Achievement of New Business Activity Targets: Achieve minimum daily and weekly new business activity targets
- Focus on quantity (number of calls) and quality (secured meetings) to drive business growth
- Provide Temporary Employment Solutions (TES) to maintain and expand the client base
- Ensure consistent delivery of high-quality services to foster long-term client partnerships
- Client Relationship Management: Regularly contact existing clients to strengthen relationships and assess ongoing needs
- Personalize interactions to understand client preferences and offer tailored solutions
- Business Sustainability and Growth: Play a key role in achieving business sustainability and growth objectives
- Focus on nurturing client relationships and meeting performance targets to drive organizational success
National Telesales Specialist
AGS Records Management
02.2023 - 04.2024
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the 'extra mile' to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Skills: Relationship Building, Organization Skills, Customer Analysis, Cold Calling, Outside Sales, Sales Management, Phone Etiquette, Customer Service, Customer Relationship Management (CRM), Sales, Account Management
In-house Clerk
Skynet Worldwide Express
12.2019 - 10.2021
- Freight Clerk you will be expected to check manifests, invoices and orders to ensure they are recorded accurately for either incoming or outgoing shipments
- You will work closely with suppliers and customers to ensure any problems, damages or anomalies are corrected
- This will involve recording data appropriate to the task including accounting records
- A Freight Clerk may also be responsible for inventory control/checking as well as the preparation of documentation such as work orders, shipping orders and Bills of Lading
- Arranging for the shipping and delivery of materials is also a fundamental element of the Freight Clerk's role
- This will involve understanding the best shipping methods for materials, knowledge of shipping procedures, routes and rate
- You may also be required to pack goods for shipping
- A Freight Clerk is also responsible for calculating charges, storage space and demurrage charges
- Responsible for monitoring the merchandise leaving a company's warehouse
- This could include creating shipping documents, such as invoices and purchase orders, and pulling inventory from the shelves
New Business Internal Sales Consultant
Skynet Worldwide Express
06.2019 - 11.2019
- Generating leads and turning them into opportunities for sales
- Contacting potential customers via telephone, email and face to face
- Working to KPI's and revenue targets as set by the sales director
- Arranging meetings with prospects to demonstrate products
- Negotiating prices with potential customers and closing sales
- Identifying opportunities for new business within the market
- Paying attention to competitors and their activities within the industry
- Building long term relationships with new and existing customers
- Ensuring all administration relating to sales is completed effectively
- Working closely with other departments and finding opportunities to cross sell
- Background of the Sales Consultant: Proven ability to drive sales and generate new business, relevant industry experience ideally gained from a competitor business, confident and experienced negotiator able to drive revenue, ambitious and driven personality with a hunger for success
Internal Sales Representative
Street Smart Office Automation
09.2018 - 05.2019
- Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Understanding customer needs and requirements
- Routing qualified opportunities to the appropriate sales executives for further development and closure
Telesales Consultant
Street Smart Office Automation
06.2018 - 08.2018
- Contacting potential or existing customers to inform them about a product or service using scripts
- Answering questions about products or the company
- Asking questions to understand customer requirements and close sales
AREA MANAGER
SOUTH AFRICAN FUNERAL SUPPLY
04.2017 - 06.2018
- Setting sales targets
- Maximising sales and profitability
- Providing your team with a stimulating and supportive environment
- Maintaining and increasing standards of customer service
- Driving team performance
- Controlling the training and development of your staff
ASSISTANT PROJECT MANAGER
VUMATEL FIBRE
02.2016 - 03.2017
- Setting sales targets
- Maximising sales and profitability
- Providing your team with a stimulating and supportive environment
- Maintaining and increasing standards of customer service
- Driving team performance
- Controlling the training and development of the staff
Sales Marketing Coordinator - (Contract)
Aramex South Africa
03.2015 - 02.2016
- To respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and email, preparing brochures as required
- To follow up all enquiries, preparing proposals where necessary and facilitating show rounds with potential clients to show them our facilities
- Contracting bookings and raising invoices
- Coordinating all details for the client, including food and beverage, AV equipment, entertainment, themes etc
- Promotion of our facilities to new and existing clients through a pro-active approach
- Responding to and coordinating all internal meeting requests
- Assisting in implementing the sales strategy as set by the Sales manager, and in association with the contracted banqueting caterers; including strategies for encouraging repeat business and up selling
Business Development Manager - (Contract)
ABC Direct Express
10.2014 - 02.2015
- BUSINESS DEVELOPMENT Duties: canvassing and cold calls, executive calls, line manager presentations, product demonstrations, discussion of papers and proposals, negotiation and close
- Always acting as an ambassador of the business
- Identifying prospective clients and then contacting them
Telesales, and Customer Support - (Permanent)
Dangerous Goods International
02.2013 - 09.2014
- Calling for new business appointments
- Booking appointments for Sales rep
- Providing customer support on queries, following up solution to queries
- Calling clients to retain business through contact and ensuring repeat business
- Meeting targets set by management
- Sales reports and admin
- Report back to management on progress with new clients and with problematic clients
Customer Liaison
Tactical Reaction Services
01.2012 - 01.2013
- Calling on existing clients to build relationships and to get repeat business
- Quoting and negotiating rate increases
- Ensuring SLA`s are kept and met
- Reviving stale customers to using Tactical Services again
- Sorting out queries and getting back to clients within time frame
- Report back to management
- Ensure KPI's are met
Sales and Event Coordinator
DreamwoX Events
09.2011 - 11.2012
- New business development through cold calling and telesales
- Quoting potential clients and negotiating rate
- Booking events and coordinating event
- Booking suppliers and ensuring best service is met
- Working to client budget per event
- Feedback from clients on events and confirming next event
Sales Exec - (Permanent)
TNT Express
09.2005 - 08.2010
- New business development through cold calling and referrals
- Territory management
- Servicing existing clients and up selling or cross selling on other services
- Developing relationships with client to ensure repeat business
- Quoting potential clients and negotiating rates
- Selling on service differential and not pricing
- Conduct needs analysis on client before quoting
- Consistently presenting the full range of product, services and technology available to clients
- Understand and know what opposition companies are doing and targeting
- Meeting targets and KPI's
- Administration and reports
- Monthly up and down trade reports and action on down traders to resolve any service delivery problems to retain client’s business
Telesales - (Permanent)
Market Pro
09.2004 - 08.2005
- Telesales of office consumables
- Taking orders and ensuring stock is delivered on time
- Following up on payment from clients
- Up selling
- Sorting out queries
- Building relationships with clients to secure orders
- Meeting and exceeding targets
Sales
CITY WATCH INTERNATIONAL
01.2003 - 07.2004
- Making appointments for marketing director
- New business appointments per week
- Check daily and weekly targets
- Make sure that all sales staff understand products
- Stock take
- Setting up appointments for golf days
- Administration
Call Centre Agent
MR DELIVERY
12.2001 - 12.2002
- Inbound call centre
- Taking orders and dispatching to various vendors
Education
Selling Smarter Workshop - Primary in Eng
Damelin Education
Johannesburg 01.2001 - 05.2001
Skills
Relationship Building
References
Lize Straus, National TES Sales Manager, 072 280 0178
Personal Information
- Available: Available immediately
- ID Number: 8310150713084
- Willing To Relocate: Anywhere
Accomplishments
Territory Team of the year 2005 at TNT Express Worldwide
Timeline
National New Business Telesales Consultant
Fempower Personnel
05.2024 - 10.2024
National Telesales Specialist
AGS Records Management
02.2023 - 04.2024
In-house Clerk
Skynet Worldwide Express
12.2019 - 10.2021
New Business Internal Sales Consultant
Skynet Worldwide Express
06.2019 - 11.2019
Internal Sales Representative
Street Smart Office Automation
09.2018 - 05.2019
Telesales Consultant
Street Smart Office Automation
06.2018 - 08.2018
AREA MANAGER
SOUTH AFRICAN FUNERAL SUPPLY
04.2017 - 06.2018
ASSISTANT PROJECT MANAGER
VUMATEL FIBRE
02.2016 - 03.2017
Sales Marketing Coordinator - (Contract)
Aramex South Africa
03.2015 - 02.2016
Business Development Manager - (Contract)
ABC Direct Express
10.2014 - 02.2015
Telesales, and Customer Support - (Permanent)
Dangerous Goods International
02.2013 - 09.2014
Customer Liaison
Tactical Reaction Services
01.2012 - 01.2013
Sales and Event Coordinator
DreamwoX Events
09.2011 - 11.2012
Sales Exec - (Permanent)
TNT Express
09.2005 - 08.2010
Telesales - (Permanent)
Market Pro
09.2004 - 08.2005
Sales
CITY WATCH INTERNATIONAL
01.2003 - 07.2004
Call Centre Agent
MR DELIVERY
12.2001 - 12.2002
Selling Smarter Workshop - Primary in Eng
Damelin Education
01.2001 - 05.2001
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