Mbalenhle Felicity Ngubane
Ms
Johannesburg
Summary
I have 24 years experience in various companies and positions, I am confident, humble and I work smart.
Overview
23
23
years of professional experience
4
4
Languages
Work History
National New Business Telesales Consultant
Fempower Personnel
05.2024 - 10.2024
- Lead Generation and Client Acquisition: Source new leads daily through cold calling, networking, and industry research
- Utilize multiple channels to maintain a steady flow of potential clients
- Build and maintain a new client database with accurate and updated information
- Organize leads systematically for efficient access and follow-up
- Schedule and confirm new business appointments for the Director and Management team
- Ensure all logistical details are arranged promptly and effectively
- Achievement of New Business Activity Targets: Achieve minimum daily and weekly new business activity targets
- Focus on quantity (number of calls) and quality (secured meetings) to drive business growth
- Provide Temporary Employment Solutions (TES) to maintain and expand the client base
- Ensure consistent delivery of high-quality services to foster long-term client partnerships
- Client Relationship Management: Regularly contact existing clients to strengthen relationships and assess ongoing needs
- Personalize interactions to understand client preferences and offer tailored solutions
- Business Sustainability and Growth: Play a key role in achieving business sustainability and growth objectives
- Focus on nurturing client relationships and meeting performance targets to drive organizational success
National Telesales Specialist
AGS Records Management
02.2023 - 04.2024
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the 'extra mile' to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Skills: Relationship Building, Organization Skills, Customer Analysis, Cold Calling, Outside Sales, Sales Management, Phone Etiquette, Customer Service, Customer Relationship Management (CRM), Sales, Account Management
In-house Clerk
Skynet Worldwide Express
12.2019 - 10.2021
- Freight Clerk you will be expected to check manifests, invoices and orders to ensure they are recorded accurately for either incoming or outgoing shipments
- You will work closely with suppliers and customers to ensure any problems, damages or anomalies are corrected
- This will involve recording data appropriate to the task including accounting records
- A Freight Clerk may also be responsible for inventory control/checking as well as the preparation of documentation such as work orders, shipping orders and Bills of Lading
- Arranging for the shipping and delivery of materials is also a fundamental element of the Freight Clerk's role
- This will involve understanding the best shipping methods for materials, knowledge of shipping procedures, routes and rate
- You may also be required to pack goods for shipping
- A Freight Clerk is also responsible for calculating charges, storage space and demurrage charges
- Responsible for monitoring the merchandise leaving a company's warehouse
- This could include creating shipping documents, such as invoices and purchase orders, and pulling inventory from the shelves
New Business Internal Sales Consultant
Skynet Worldwide Express
06.2019 - 11.2019
- Generating leads and turning them into opportunities for sales
- Contacting potential customers via telephone, email and face to face
- Working to KPI's and revenue targets as set by the sales director
- Arranging meetings with prospects to demonstrate products
- Negotiating prices with potential customers and closing sales
- Identifying opportunities for new business within the market
- Paying attention to competitors and their activities within the industry
- Building long term relationships with new and existing customers
- Ensuring all administration relating to sales is completed effectively
- Working closely with other departments and finding opportunities to cross sell
- Background of the Sales Consultant: Proven ability to drive sales and generate new business, relevant industry experience ideally gained from a competitor business, confident and experienced negotiator able to drive revenue, ambitious and driven personality with a hunger for success
Internal Sales Representative
Street Smart Office Automation
09.2018 - 05.2019
- Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Understanding customer needs and requirements
- Routing qualified opportunities to the appropriate sales executives for further development and closure
Telesales Consultant
Street Smart Office Automation
06.2018 - 08.2018
- Contacting potential or existing customers to inform them about a product or service using scripts
- Answering questions about products or the company
- Asking questions to understand customer requirements and close sales
AREA MANAGER
SOUTH AFRICAN FUNERAL SUPPLY
04.2017 - 06.2018
- Setting sales targets
- Maximising sales and profitability
- Providing your team with a stimulating and supportive environment
- Maintaining and increasing standards of customer service
- Driving team performance
- Controlling the training and development of your staff
ASSISTANT PROJECT MANAGER
VUMATEL FIBRE
02.2016 - 03.2017
- Setting sales targets
- Maximising sales and profitability
- Providing your team with a stimulating and supportive environment
- Maintaining and increasing standards of customer service
- Driving team performance
- Controlling the training and development of the staff
Sales Marketing Coordinator - (Contract)
Aramex South Africa
03.2015 - 02.2016
- To respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and email, preparing brochures as required
- To follow up all enquiries, preparing proposals where necessary and facilitating show rounds with potential clients to show them our facilities
- Contracting bookings and raising invoices
- Coordinating all details for the client, including food and beverage, AV equipment, entertainment, themes etc
- Promotion of our facilities to new and existing clients through a pro-active approach
- Responding to and coordinating all internal meeting requests
- Assisting in implementing the sales strategy as set by the Sales manager, and in association with the contracted banqueting caterers; including strategies for encouraging repeat business and up selling
Business Development Manager - (Contract)
ABC Direct Express
10.2014 - 02.2015
- BUSINESS DEVELOPMENT Duties: canvassing and cold calls, executive calls, line manager presentations, product demonstrations, discussion of papers and proposals, negotiation and close
- Always acting as an ambassador of the business
- Identifying prospective clients and then contacting them
Telesales, and Customer Support - (Permanent)
Dangerous Goods International
02.2013 - 09.2014
- Calling for new business appointments
- Booking appointments for Sales rep
- Providing customer support on queries, following up solution to queries
- Calling clients to retain business through contact and ensuring repeat business
- Meeting targets set by management
- Sales reports and admin
- Report back to management on progress with new clients and with problematic clients
Customer Liaison
Tactical Reaction Services
01.2012 - 01.2013
- Calling on existing clients to build relationships and to get repeat business
- Quoting and negotiating rate increases
- Ensuring SLA`s are kept and met
- Reviving stale customers to using Tactical Services again
- Sorting out queries and getting back to clients within time frame
- Report back to management
- Ensure KPI's are met
Sales and Event Coordinator
DreamwoX Events
09.2011 - 11.2012
- New business development through cold calling and telesales
- Quoting potential clients and negotiating rate
- Booking events and coordinating event
- Booking suppliers and ensuring best service is met
- Working to client budget per event
- Feedback from clients on events and confirming next event
Sales Exec - (Permanent)
TNT Express
09.2005 - 08.2010
- New business development through cold calling and referrals
- Territory management
- Servicing existing clients and up selling or cross selling on other services
- Developing relationships with client to ensure repeat business
- Quoting potential clients and negotiating rates
- Selling on service differential and not pricing
- Conduct needs analysis on client before quoting
- Consistently presenting the full range of product, services and technology available to clients
- Understand and know what opposition companies are doing and targeting
- Meeting targets and KPI's
- Administration and reports
- Monthly up and down trade reports and action on down traders to resolve any service delivery problems to retain client’s business
Telesales - (Permanent)
Market Pro
09.2004 - 08.2005
- Telesales of office consumables
- Taking orders and ensuring stock is delivered on time
- Following up on payment from clients
- Up selling
- Sorting out queries
- Building relationships with clients to secure orders
- Meeting and exceeding targets
Sales
CITY WATCH INTERNATIONAL
01.2003 - 07.2004
- Making appointments for marketing director
- New business appointments per week
- Check daily and weekly targets
- Make sure that all sales staff understand products
- Stock take
- Setting up appointments for golf days
- Administration
Call Centre Agent
MR DELIVERY
12.2001 - 12.2002
- Inbound call centre
- Taking orders and dispatching to various vendors
Education
Selling Smarter Workshop - Primary in Eng
Damelin Education
Johannesburg 01.2001 - 05.2001
Skills
Relationship Building
Organization Skills
Customer Analysis
Cold Calling
Outside Sales
Sales Management
Phone Etiquette
Customer Service
Customer Relationship Management (CRM)
Sales
Account Management
Marketing
Networking
Time Management
Customer Services
Tele Sales
References
Lize Straus, National TES Sales Manager, 072 280 0178
Personal Information
- Available: Available immediately
- ID Number: 8310150713084
- Willing To Relocate: Anywhere
Accomplishments
Territory Team of the year 2005 at TNT Express Worldwide
Timeline
National New Business Telesales Consultant
Fempower Personnel
05.2024 - 10.2024
National Telesales Specialist
AGS Records Management
02.2023 - 04.2024
In-house Clerk
Skynet Worldwide Express
12.2019 - 10.2021
New Business Internal Sales Consultant
Skynet Worldwide Express
06.2019 - 11.2019
Internal Sales Representative
Street Smart Office Automation
09.2018 - 05.2019
Telesales Consultant
Street Smart Office Automation
06.2018 - 08.2018
AREA MANAGER
SOUTH AFRICAN FUNERAL SUPPLY
04.2017 - 06.2018
ASSISTANT PROJECT MANAGER
VUMATEL FIBRE
02.2016 - 03.2017
Sales Marketing Coordinator - (Contract)
Aramex South Africa
03.2015 - 02.2016
Business Development Manager - (Contract)
ABC Direct Express
10.2014 - 02.2015
Telesales, and Customer Support - (Permanent)
Dangerous Goods International
02.2013 - 09.2014
Customer Liaison
Tactical Reaction Services
01.2012 - 01.2013
Sales and Event Coordinator
DreamwoX Events
09.2011 - 11.2012
Sales Exec - (Permanent)
TNT Express
09.2005 - 08.2010
Telesales - (Permanent)
Market Pro
09.2004 - 08.2005
Sales
CITY WATCH INTERNATIONAL
01.2003 - 07.2004
Call Centre Agent
MR DELIVERY
12.2001 - 12.2002
Selling Smarter Workshop - Primary in Eng
Damelin Education
01.2001 - 05.2001